If you’re applying for Social Security retirement or disability benefits this May, you may face unexpected delays. While the Social Security Administration (SSA) has not announced new policy changes this month, experts say the ongoing slowdown is tied to an internal SSA memo first reported in March 2025.
The memo, which sparked controversy among lawmakers and advocates, outlined several administrative changes that are still impacting how applications are processed today.
What Was in the Memo?
In March 2025, Popular Information and Newsweek reported on a leaked memo by SSA Deputy Commissioner Trina D. Diaz. The memo proposed multiple changes, including:
- Increased identity verification requirements for applicants
- Preference for in-person verification over phone-based services
- Reductions in SSA phone support staffing
- Encouragement to close “non-essential” regional contact centers
While intended to reduce fraud and modernize systems, critics say the memo has created unintended bottlenecks in the application process.
How Long Are Applications Taking Now?
According to Senator Patty Murray’s May 2025 statement, the result has been:
- Longer wait times at field offices
- Delayed callbacks for phone inquiries
- Inconsistent guidance across SSA centers
- Some reports of 5–7 week wait times for new SSDI and retirement claims
The SSA has not denied the impact but has not released official processing time estimates for May.
Who Is Affected?
These changes are affecting:
- First-time retirement applicants
- SSDI or SSI claimants submitting medical or work documentation
- Applicants in rural or understaffed offices
- Individuals who cannot access or use the MySSA online system
What You Can Do in May 2025
Here’s how to protect your application from further delay:
- Apply online via ssa.gov
- Double-check documents: include IDs, tax records, and medical details
- Avoid calling SSA during peak hours (try 8–10 AM local time)
- If visiting in person, schedule an appointment early
- Stay updated via official SSA alerts and benefitscheckup.org
Final Word
There’s no new SSA policy issued in May 2025, but the effects of the March memo are still being felt by applicants nationwide. Until more staffing and systems are restored, expect slower processing — and plan ahead.
