If you’re planning to apply for Social Security this spring or help a loved one do so there are new identity rules you’ll want to know about.
Starting April 14, 2025, the Social Security Administration (SSA) has rolled out updated security procedures to protect against identity fraud. These changes affect how you apply, update, or manage benefits especially if you’re not using online tools.
So, what’s different?
If you’re applying for SSDI, Medicare, or SSI, and you don’t use a “my Social Security” online account, you can now complete your entire claim by phone no office visit needed.
But for those applying for Retirement, Survivor, or Auxiliary benefits, in-person identity verification is now required unless you manage your claim online.
Also new: If you want to update your direct deposit information, and you’re not using online access, you’ll need to schedule a phone appointment or visit a local SSA office. It’s a safeguard designed to prevent scammers from redirecting benefits.
“We’re committed to protecting your benefits while making services accessible,” an SSA spokesperson said.
The SSA trained staff nationwide through late March to prepare for this rollout. These added checks are especially important as fraud schemes targeting seniors continue to rise.
If you’re worried about how to navigate these changes or you’re helping a parent or nursing home resident the SSA encourages caregivers to schedule phone appointments or assist with online access.
The bottom line?
Your benefits are more secure and help is available if you need it.
